The Sapps Forever Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase online. If you have any questions, please contact our customer service team at 646-637-5891 or 5islandblend@gmail.com

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed the same day, all orders placed after will be processed the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.

The Sapps Forever Customer Service Policy is our top priority. All our customers will be treated promptly, respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, or language.

1. Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs.

2. When answering the phone employee will identify him or herself and the department in which (s)he works.

3. Staff will assist customers on a first-come, first-served basis to the extent possible without infringing on the service needs of other customers.

4. Staff members will enable successful use by assisting customers with the questions and product information including product cost, shipping, promotion, and purchase of all our products.

5. A Customer with complaints about our product received or about our policy shall be referred to the senior staff on duty at the time.